Refund policy

Last updated: November 5, 2026

60-day money-back guarantee

If it doesn't help your dog within 60 days, you get your money back. The 60 days start on the day your order is delivered.

You don't need to send anything back.

How to get your money back

1. Email support@nubblin.com with your order number.

2. We refund your original payment method. Your bank may take 5 to 10 business days to post it.

Your refund includes the shipping you paid.

Free size swap

If the size is wrong, tell us within 60 days of delivery and we'll send the right size at no cost. Email support@nubblin.com with your order number and the size you need.

Please don't post the halo back unless we ask you to. Parcels sent without our instructions may not reach us.

Damaged, defective or wrong items

Email support@nubblin.com within 60 days of delivery with your order number and a clear photo. We will send a replacement or refund you in full, your choice, at no cost to you.

Orders that never arrive

If your order has not arrived by the end of the delivery time in our Shipping Policy, email us. We will find it, resend it or refund you in full.

Cancellations

Email support@nubblin.com as soon as you can. If your order has not shipped yet, we cancel it and refund you in full.

Questions: support@nubblin.com